Speed Up Claim Intimation with
AI-Powered FNOL

An AI-powered, modular platform built to digitize everyday workflows.

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Explore the Benefits

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overview

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Offer a Seamless, Self-Service FNOL Experience

Addenda FNOL Overview

Addenda FNOL transforms the first notice of loss process by giving customers and third parties an easy way to intimate motor claims online.

Through a white-labelled mobile app or web link, users can take or upload accident photos and relevant documents. Once submitted, they are directed to the most suitable repair shop based on location, availability, and repair expertise. The entire process takes just a few minutes, making claim intimation faster, more accurate, and less dependent on call centers and claims teams.

90%

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Productivity boost

Faster damage detection & estimates

40%

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Productivity boost

more efficient technician scheduling

30%

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Productivity boost

Savings on parts & ordering

20%

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Productivity boost

Lower operational costs

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Benefits

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Why Leading Insurers Choose Addenda FNOL

Custom-Branded, Fully Digital FNOL Experience

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Custom-Branded, Fully Digital FNOL Experience

Offer users a seamless way to intimate claims through your own white-labelled mobile app or secure web link. Maintain full brand control while delivering a modern, digital-first claims notification experience.

Real-Time Status and Notifications

Keep users informed from submission to repair with automatic updates at every stage. Improve transparency and reduce inbound calls without adding manual effort.

Real-Time Status and Notifications

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Reduced Manual Workload

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Reduced Manual Workload

Replace phone-based FNOL and repetitive data entry with structured digital claim capture. Ensure complete, standardized information is collected at the start of the process.

Smarter Repair Shop Allocation

Recommend repairers based on proximity, availability, vehicle type, and damage severity. Speed up allocation and reduce delays between claim reporting and repair assignment.

Smarter Repair Shop Allocation

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Early Fraud Detection at Intake

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Early Fraud Detection at Intake

Leverage our built-in AI to flag suspicious, inconsistent, or incomplete submissions at the point of reporting. Identify potential risks before they move deeper into the claims lifecycle.

Flexible Deployment and Integration

Use Addenda FNOL as a standalone digital solution or integrate it directly into your existing claims ecosystem. Choose the setup that fits your operating model and scale it as your requirements evolve.

Flexible Deployment and Integration

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Journey

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Digitize the First Notice of Loss in 4 Simple Steps

Once approved, the request is assigned to the appropriate garage, and the estimate is converted into a repair order.

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Once approved, the request is assigned to the appropriate garage, and the estimate is converted into a repair order.

White polygon shape composed of five connected lines forming an irregular pentagon on a black background.

Once approved, the request is assigned to the appropriate garage, and the estimate is converted into a repair order.

White polygon shape composed of five connected lines forming an irregular pentagon on a black background.

Once approved, the request is assigned to the appropriate garage, and the estimate is converted into a repair order.

White polygon shape composed of five connected lines forming an irregular pentagon on a black background.

Once approved, the request is assigned to the appropriate garage, and the estimate is converted into a repair order.

White polygon shape composed of five connected lines forming an irregular pentagon on a black background.

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Once approved, the request is assigned to the appropriate garage, and the estimate is converted into a repair order.

Solid black triangle pointing upward on a white background.

Once approved, the request is assigned to the appropriate garage, and the estimate is converted into a repair order.

Solid black triangle pointing upward on a white background.

Once approved, the request is assigned to the appropriate garage, and the estimate is converted into a repair order.

Solid black triangle pointing upward on a white background.

Once approved, the request is assigned to the appropriate garage, and the estimate is converted into a repair order.

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Report

Start a claim through a mobile app or web link.

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Upload

Add accident photos and required documents.

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Submit

Send the first notice of loss digitally.

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Track

Check claim status through real-time updates.

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industries

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Industries Addenda Repair Serves

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Car Detailing Centers

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Fleet Operations

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Spare Parts Shops

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Tire Outlets

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Bodyshops & Accident Repair Center

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OEM Service Centers

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Truck Repair Centers

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Dealerships

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Car Service & Maintenance Shops

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Insurance Companies

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Car Rental Companies

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Multi branch Garage Networks

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How it fixed into different Persona

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Works for Every Role in the FNOL Workflow

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Four customer service representatives wearing headsets, working at laptops in a bright office.

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comparison

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How Addenda FNOL Compared to Traditional FNOL Processes

	Traditional FNOL	Addenda FNOL
Availability	Dependency on operating hours and call center availability.	24/7 digital FNOL submission, accessible anytime from anywhere.
Speed	Back-and-forth communication to complete required information.	Guided digital flow completed in minutes with required data captured upfront.
Transparency	Updates are shared manually through calls or emails.	Real-time claim tracking with automated status notifications.
Data Quality	Free-text entries and inconsistent information across channels.	Structured, validated data capture with mandatory fields.
Fraud & Control	Manual verification after submission.	Time-stamped, geo-tagged uploads with image source identification.

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testimonials

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what our clients say

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Addenda FNOL allowed us to move away from phone-based claim notifications. Customers can now report accidents digitally in minutes, and our claims team receives complete information from the start.

Head of Motor Claims Operations

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The guided photo capture and structured claim submission significantly improved the quality of data we receive at claim intake. It helped our team start assessments faster.

Motor Claims Manager

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Giving customers a self-service way to report accidents reduced the volume of FNOL calls our team handles every day. It made the process faster for customers and easier for our support teams.

Customer Experience Lead

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FAQs

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Answers to Your Most Common Questions

1.

What is Addenda FNOL?

Addenda FNOL is a digital-first product that enables customers and third parties to submit a First Notice of Loss (FNOL) for motor claims quickly and accurately online, streamlining the claims reporting process.

2.

How can Addenda FNOL help reduce our claims intake time?

Addenda FNOL allows customers to submit claims digitally in minutes, reducing delays compared to traditional call-centre–based processes.

3.

Can we maintain our brand identity with Addenda FNOL?

Yes. The product can be fully white labelled across a mobile app or secure web link to reflect your company branding.

4.

How does Addenda FNOL ensure accurate repair shop allocation?

It allocates repairers based on location, availability, vehicle type, and damage severity, ensuring efficient and suitable assignments.

5.

Can Addenda FNOL help us detect fraud at the point of claim submission?

Yes. Built-in AI flags suspicious, inconsistent, or incomplete submissions early, reducing potential claim risks.

6.

Will Addenda FNOL improve transparency for policyholders?

Yes. Customers will receive real time update for the claim status and repair stage, reducing inbound inquiries.

7.

How quickly can claims be submitted using Addenda FNOL?

Most claims are submitted in just a few minutes using the guided digital workflow.

8.

Can we integrate Addenda FNOL with our existing claims systems?

Yes. The product can function as a standalone solution or integrate seamlessly into your current ecosystem.

9.

Does Addenda FNOL allow customers to upload photos and supporting documents?

Yes. Users can attach accident photos, vehicle documents, and relevant files directly during submission.

1.

What technologies do you specialize in?

We work with React, Node.js, Python, Flutter, AWS, MongoDB, and more — covering web, mobile, cloud, and AI.

2.

What technologies do you specialize in?

We work with React, Node.js, Python, Flutter, AWS, MongoDB, and more — covering web, mobile, cloud, and AI.

3.

What technologies do you specialize in?

We work with React, Node.js, Python, Flutter, AWS, MongoDB, and more — covering web, mobile, cloud, and AI.

4.

What technologies do you specialize in?

We work with React, Node.js, Python, Flutter, AWS, MongoDB, and more — covering web, mobile, cloud, and AI.

1.

What technologies do you specialize in?

We work with React, Node.js, Python, Flutter, AWS, MongoDB, and more — covering web, mobile, cloud, and AI.

2.

What technologies do you specialize in?

We work with React, Node.js, Python, Flutter, AWS, MongoDB, and more — covering web, mobile, cloud, and AI.

3.

What technologies do you specialize in?

We work with React, Node.js, Python, Flutter, AWS, MongoDB, and more — covering web, mobile, cloud, and AI.

4.

What technologies do you specialize in?

We work with React, Node.js, Python, Flutter, AWS, MongoDB, and more — covering web, mobile, cloud, and AI.

1.

What technologies do you specialize in?

We work with React, Node.js, Python, Flutter, AWS, MongoDB, and more — covering web, mobile, cloud, and AI.

2.

What technologies do you specialize in?

We work with React, Node.js, Python, Flutter, AWS, MongoDB, and more — covering web, mobile, cloud, and AI.

3.

What technologies do you specialize in?

We work with React, Node.js, Python, Flutter, AWS, MongoDB, and more — covering web, mobile, cloud, and AI.

4.

What technologies do you specialize in?

We work with React, Node.js, Python, Flutter, AWS, MongoDB, and more — covering web, mobile, cloud, and AI.

1.

What technologies do you specialize in?

We work with React, Node.js, Python, Flutter, AWS, MongoDB, and more — covering web, mobile, cloud, and AI.

2.

What technologies do you specialize in?

We work with React, Node.js, Python, Flutter, AWS, MongoDB, and more — covering web, mobile, cloud, and AI.

3.

What technologies do you specialize in?

We work with React, Node.js, Python, Flutter, AWS, MongoDB, and more — covering web, mobile, cloud, and AI.

4.

What technologies do you specialize in?

We work with React, Node.js, Python, Flutter, AWS, MongoDB, and more — covering web, mobile, cloud, and AI.

Digitize your FNOL Process With AI

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Contact Phone

+971 (4) 333 7911

Contact Email

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