Privacy Policy

Introduction

Addenda is the commercial name of Xpress Automation Softwares L.L.C. (“Addenda,” “we,” “us,” or “our”).

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and safeguard personal data when you access or use our websites, software, platforms, applications, and related services (collectively, the “Services”).

We process personal data in accordance with applicable data protection laws and regulations, including the UAE Federal Decree-Law No. 45 of 2021 Concerning the Protection of Personal Data.

By accessing or using our Services, you acknowledge the practices described in this Privacy Policy.

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1. Information We Collect

Depending on how you interact with our Services, we may collect the following types of information:

1.1 Personal Identification Data: Information such as your name, email address, phone number, physical address, job title, and other contact details.

1.2 Account Information: Usernames, passwords, and details related to your registration and use of the platform.

1.3 Transaction Data: Details of payments, claims history, and other transactions through our Services.

1.4 Technical Data: IP address, browser type, operating system, and usage data from our software and websites.

1.5 Sensitive Personal Data: We may collect sensitive personal data, such as health information or biometric data, with your explicit consent where necessary for the provision of our Services.

1.6 Cookies and Tracking: We use cookies and similar tracking technologies to enhance your experience. You can manage your cookie preferences in your browser settings.

2. How We Use Your Information

We process personal data for the following purposes:

2.1 Service Provision: To deliver, improve, and support the functionality of our Services, including account management and customer support.

2.2 Legal Compliance: To comply with legal and regulatory obligations, such as financial and data protection regulations.

2.3 Communications: To send notifications about your account, services, and updates to our software or policies.

2.4 Marketing: With your consent, we may send you promotional materials and information about new features, products, or services. You can opt out at any time using the unsubscribe link in emails or by contacting us.

2.5 Security and Fraud Prevention: To protect your data and prevent unauthorized access, fraud, or illegal activities.

2.6 Legal Purposes: To resolve disputes, enforce agreements, or pursue legitimate interests where legally justified.

3. Data Sharing and Disclosure

We may share your personal data with:

3.1 Service Providers: Third-party providers that process data on our behalf (e.g., cloud storage, analytics tools). All service providers are bound by data processing agreements to ensure compliance with privacy laws.

3.2 Legal Compliance: We may disclose personal data to comply with legal obligations, court orders, or government requests.

3.3 Business Transfers: In the event of a merger, acquisition, or asset sale, personal data may be transferred. You will be notified in advance of such transfers.

3.4 With Your Consent: We may share your personal data with third parties when you provide explicit consent.

4. International Data Transfers

Where personal data is transferred outside the UAE or the jurisdiction in which it was collected, we take appropriate steps to ensure that such transfers are handled in accordance with applicable data protection requirements and appropriate safeguards.

5. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, to provide our Services, and to meet applicable legal, regulatory, contractual, accounting, or reporting requirements.

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Where personal data is no longer required, we may securely delete or anonymize it in accordance with applicable requirements

6. Your Rights

Subject to applicable law, you may have rights relating to your personal data, including the right to:

6.1 Access: Request access to personal data we hold about you.

6.2 Correction: Request correction of inaccurate or incomplete personal data.

6.3 Deletion: Request deletion of personal data where applicable.

6.4 Objection and Restriction: Object to or request restriction of certain processing activities.

6.5 Portability: Request the transfer of your personal data where applicable.

6.6 Withdraw Consent: Withdraw consent where processing is based on your consent.

To exercise your rights or ask a question about how your personal data is handled, please contact us at contact@addenda.ai.

7. Security Measures

Addenda takes reasonable and appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

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These measures may include access controls, encryption, firewalls, secure communication protocols, and other appropriate security practices.

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However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

8. Payment Information and Data Security:

All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

www.addenda.ai will not pass any debit/credit card details to third parties.

www.addenda.ai takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies.

However, www.addenda.ai cannot guarantee the security of any information that is disclosed online.

www.addenda.ai is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, customers are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

8. Cookies

Our website and Services may use cookies and similar technologies to enable website functionality, understand usage, improve performance, and enhance the user experience.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or availability of some parts of our Services.

9. Third-Party Links

Our website and Services may contain links to websites or services operated by third parties.

Addenda does not control these third-party websites and is not responsible for their content, security, or privacy practices. We encourage you to review the privacy policies and terms of any third-party websites or services you access.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our Services, business practices, legal requirements, or other operational needs.

Any updates will become effective when they are published on this website. We encourage you to review this page periodically to remain informed about how we handle personal data.

11. Data Breach Notification

If a personal data breach occurs, Addenda will take appropriate steps to investigate, contain, and address the incident. Where notification to affected individuals or the relevant authorities is required, we will provide such notification in accordance with applicable legal and regulatory requirements.

12. Children’s Privacy

Our Services are not intended for individuals under the age of 18 unless specifically stated otherwise.

We do not knowingly collect personal data from minors in circumstances where such collection is not permitted. If we become aware that personal data has been collected from a minor contrary to applicable requirements, we will take appropriate steps to delete or otherwise address that information.

13. Contact Us

If you have any questions about this Privacy Policy, your personal data, or our privacy practices, please contact us:

Addenda

Legally: Xpress Automation Softwares L.L.C.

Office No. 606, Icon Tower

Barsha Heights (TECOM)
Dubai, United Arab Emirates

Email: contact@addenda.ai